Privacy Policy

1. Objective, Scope and Applicability

ENBE TECHSERV Private Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your Personal Information. This Privacy Policy (“Policy”) explains how we collect, use, store, share, and protect your information when you access or use our website, mobile platforms, or services (collectively, the “Platform”).

This Policy applies to individuals and organizations that browse our Platform, submit inquiries, purchase products, or otherwise engage with us (“you”, “your”, or “Customer”). It does not apply to third-party websites linked to our Platform or to information collected offline unless explicitly stated.

By using our Platform and providing your information, you consent to the collection, use, and disclosure of your Personal Information in accordance with this Policy.

2. Definitions

“Personal Information” means any information that identifies or can reasonably be used to identify an individual, either directly or indirectly, including name, contact details, address, payment information, device identifiers, and any other data associated with an identifiable person.

3. Information We Collect

We collect information through the following means:

Information You Provide Directly: Name, email address, phone number, postal address, organization or clinic details, inquiry or service request details, product interests and order details, payment and billing information (processed via secure third-party payment gateways).
Information Collected Automatically: IP address, browser type, operating system, device identifiers, usage data such as pages visited, time spent, and navigation behavior, cookies and similar tracking technologies.
Information from Third Parties: Logistics partners (delivery status), payment service providers, marketing platforms, analytics providers.

4. Purpose of Collection

We use your Personal Information to:

Process orders and deliver products
Provide customer support and technical assistance
Respond to inquiries and service requests
Improve our Platform and product offerings
Send transactional communications and service updates
Conduct marketing and promotional activities (where permitted)
Comply with legal and regulatory obligations
Prevent fraud and unauthorized activities

5. Legal Basis for Processing

We process your Personal Information based on:

Contractual necessity – to fulfill orders and service obligations
Legitimate interests – to improve services and communicate with customers
Legal compliance – to meet statutory and regulatory requirements
Consent – where required for marketing or sensitive data processing

6. Sharing of Information

We may share your Personal Information with:

Authorized service providers (logistics, payment gateways, hosting services)
Technology partners supporting Platform operations
Government or regulatory authorities if legally required
Professional advisors (legal, financial, compliance)

We do not sell or rent your Personal Information to third parties.

7. Data Retention

We retain Personal Information only as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

8. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect Personal Information, including:

Secure servers and encryption
Access controls and authentication
Regular security audits
Restricted data access on a need-to-know basis

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience
Analyze traffic and usage trends
Improve website functionality
Deliver relevant content and advertisements

You may manage or disable cookies through your browser settings. Some features of the Platform may not function properly without cookies.

10. User Rights and Choices

You have the right to:

Access and update your Personal Information
Withdraw consent for data processing
Opt out of marketing communications
Request deletion of your Personal Information
Lodge a complaint with the Company

Requests may be sent to the contact details provided below.

11. Marketing Communications

We may send service-related and promotional communications via email, SMS, phone, or WhatsApp. You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

12. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

13. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware of such data, it will be deleted promptly.

14. Changes to This Policy

We may update this Policy periodically. Any changes will be posted on our Platform with an updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

15. Grievance Redressal and Contact Information

For questions, concerns, or complaints regarding this Policy or your Personal Information, please contact:

ENBE TECHSERV Private Limited

📧 Email: jsrawat@enbetechserv.com
📞 Phone: +91 88006 33255
🏢 Address: T2/505, RPS Savana, Sector - 88, Faridabad - 121002, Haryana
🕒 Business Hours: Monday–Saturday (10:00 AM – 7:00 PM)

16. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Faridabad.