Shipping & Delivery Policy

1. Order Processing Model

ENBE TECHSERV operates on an enquiry-based order system. Customers submit product enquiries through our website or contact channels. Orders are processed only after:

• Product specifications are finalized
• Pricing and availability are confirmed
• Delivery timelines are communicated
• Payment terms (if applicable) are agreed upon

Once the above steps are completed, the order is confirmed and scheduled for dispatch.

2. Shipping Method

All shipments are arranged manually through trusted third-party logistics partners or direct supplier dispatch.

The choice of courier or freight partner depends on:

• Product size and weight
• Delivery location
• Urgency and special handling requirements

3. Delivery Timeline

Delivery timelines are indicative and communicated at the time of order confirmation.

Typical delivery timelines range from 2 - 3 weeks, depending on:

• Product availability
• Supplier dispatch schedules
• Customer location
• Logistics partner performance

While we make every effort to deliver within the estimated timeline, delays may occur due to factors beyond our control.

4. Delivery Charges

Shipping and handling charges (if applicable) will be clearly communicated to the customer during order confirmation.

Any additional charges for special packaging, insurance, or express delivery will be informed in advance.

6. Delivery Acceptance

Customers are advised to inspect the package upon delivery.

In case of visible damage, customers should:

• Refuse delivery or
• Accept delivery only after noting the damage on the delivery receipt
• Inform ENBE TECHSERV within 24 hours of delivery

Failure to report transit damage within the stipulated time may result in rejection of claims.

7. Partial Shipments

Orders may be delivered in multiple shipments depending on product availability and logistics arrangements.

Customers will be informed in advance if partial shipments are required.

8. Failed Delivery Attempts

If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the shipment, re-delivery charges may apply.

Any storage or return-to-origin charges incurred due to failed delivery attempts shall be borne by the customer.

9. Delays and Force Majeure

ENBE TECHSERV shall not be held liable for delays caused by:

• Natural disasters
• Government restrictions
• Strikes or transportation disruptions
• Supplier delays
• Pandemics or public health emergencies
• Any circumstances beyond reasonable control

Customers will be notified in case of significant delays.

10. Contact Information

For shipping and delivery-related queries:

ENBE TECHSERV Private Limited

• 📧 Email: jsrawat@enbetechserv.com
• 📞 Phone: +91 88006 33255
• 🏢 Address: T2/505, RPS Savana, Sector - 88, Faridabad - 121002, Haryana
• 🕒 Business Hours: Monday–Saturday (10:00 AM – 7:00 PM)